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Responding to a Social Media Crisis

February 9, 2015 - Business Psychology, Marketing, Startups

Recently there was some controversy surrounding one of my posts on DevOps.com. I responded here, got some support here, and at this point, the situation is basically resolved. But the experience got me thinking. What’s the best way to respond to a social media crisis?…

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Process Addiction: A Business’s Silent Killer

October 31, 2014 - Business Psychology, Startups

In psychological terms, a process addiction is a condition similar to substance addiction—without the substance. Often referred to as an “invisible addiction,” there are usually no outward signs the person is suffering. But just because the person is addicted to an activity rather than chemically…

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“Culture” Comes With a Clash

October 13, 2014 - Business Psychology, Marketing

When the topic of changing company culture comes up, oftentimes there is significant resistance—especially in older companies. Employees are used to the way they do things, and they like it that way. But, for example, the speed with which software needs to be released requires…

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Bridging the Gap Between Business and Development Teams

August 31, 2014 - Business Psychology, Marketing, Startups

Three things in life are pretty much universally certain: death, taxes and the great organizational gulf that always seems to form between business and development teams. Despite the importance of collaboration between the two, I find this disconnect between front-of-house sales and marketing and engineering…

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Infotopia & Media Manipulation

September 29, 2013 - Business Psychology

I have a friend I always go to for new books.  He reads a lot and has a sense of what will interest me.  And I know there is a good chance whatever he recommends I will like.  This time it was Infotopia: How Many…

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