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influencer and practitioner marketing

The difference between vetting influencers and practitioners

October 24, 2017 - Marketing - , , ,
By: Chris Riley

The value of getting real-world peer-to-peer exposure for your product or service is undeniable. But how you do it (and with whom) takes several forms. Both influencer and practitioner marketing are very effective ways to increase your share of voice and credibility with the market. But influencers are not always practitioners, and vice versa. Nor is the approach the same.

The differences between the two

Let’s first look at the differences between influencers and practitioners. Here are their key attributes:

Influencers:

  • Have a substantial social following
  • Can be brand supporters, but are not necessarily customers
  • Have a job that may have no connection to your product
  • Pitch a product
  • Act as a content distribution mechanism

Practitioners:

  • Specialists and active users of the product/service, or related products and services
  • May not already have a social following
  • Do not pitch a product/service
  • Job will always relate to the product/service
  • Practitioners are a content creation mechanism
  • Are close to the customer because they are the customer

Influencers are best leveraged with consumer products—products where no prior expertise is required to buy and use them—whereas practitioners have intimate and specialized knowledge of the products/services being used.

As an example, consider workout clothes versus personal training certification. Both are products in the fitness market. But consumers buy workout clothes and do not need to be educated about what that clothing does. A famous athlete with a large following is well-suited to represent fitness clothing brands. However, that athlete may not be as credible in showing the benefits of particular personal training programs—unless they have gone through personal training certification. To understand clothing, all you ultimately need to know is how to dress yourself. But certification requires that the practitioner be credible in the personal training career path, which means they need to be a personal trainer.

It is less important that that personal trainer already has a following, but it is beneficial if they do. What is important is that their story and the content they contribute speak to the challenges of getting proper certification and the benefits of a good personal trainer.

How you use them

Practitioners can certainly be influencers. But they do not need to be influencers to provide value, which gets to the approach. You will leverage influencers for awareness only, but you will leverage practitioners for awareness and credibility. Influencers will help you by leveraging their social media to mention and evangelize your product, whereas a practitioner’s primary benefit is producing content (such as blog posts) about what they know, and you are primarily responsible for distribution.

While both influencer and practitioner marketing are not new, they have only recently been established within marketing practices, and this means that how they are used and measured is evolving. One thing to pay attention to during this process: In influencer marketing, in particular, there is some implied risk around legal representation of individuals, and negative impact when the influencer is caught peddling a product without clearly letting their following know.

Spotting the talent

Both influencers and practitioners need to be recruited, vetted, and managed. The effort in finding influencers is high, and the effort to manage them is low. The effort to find practitioners is low, while the effort to manage them is high.

Influencers can be spotted by their huge following, but that huge following means they will be hard to peg down and expensive. Yet once you have one, you don’t need to do much other than keep them current on offerings and events.

Finding and enticing a practitioner is easy. Often, LinkedIn is useful in finding individuals who work in the field and have a specific skill set. But to manage practitioners, you need to help them produce content if they are not already accustomed to writing for a wider audience. It is also critical that whomever recruits the practitioners can speak their language and maintain credibility with them.

Fixate IO’s products and services are centered around practitioner marketing. A good portion of our practitioners are now influencers as well. Their rise to the status of influencer is directly correlated to participating in our content creation services as practitioners.

If you are in the business of selling something more complex than yoga pants, you probably need to consider practitioner marketing over influencer marketing. We can be starstruck by influencers, and believe that just a simple Tweet will double the sales numbers—but this is rarely the case. Many products require that you establish more credibility, and credibility comes through high-quality, expert-authored content first—then distribution.


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Chris Riley (@HoardingInfo) is a technologist who has spent 12 years helping organizations transition from traditional development practices to a modern set of culture, processes and tooling. In addition to being a research analyst, he is an O’Reilly author, regular speaker, and subject matter expert in the areas of DevOps strategy and culture. Chris believes the biggest challenges faced in the tech market are not tools, but rather people and planning.