Our Blog

advertise to developers

Dating Your Customer

August 23, 2018 - Business Psychology, Practitioner Marketing

Introduction Trying to advertise to developers is a lot like dating. You want to get into a relationship with them — a customer relationship. Maybe you are responsible for developer marketing or developer relations, and you want to pursue a deep developer relationship for your…

Read More
developer

Meet the Developer: Introducing Allen “Tell Me a Story” O’Neill

August 21, 2018 - Business Psychology, Practitioner Marketing

What about the developer? Have you ever wondered about the developer experience of your advertising? If you are marketing to developers, you absolutely should. Our goal with “Meet the Developer” series is to give you, the marketer, insight into individual developers. Meet the people behind…

Read More

Bake Developer Empathy Into Your Dev Portal

August 9, 2018 - Business Psychology, influencer management

Terms like “culture” and “empathy” have a lot of meat when brought up in conversation. They provide direction, strategy, and the benefits of successful implementation are clear. But the tactics of implementing things like developer empathy are not always clear. (And at the end of…

Read More

Use the Psychological Moment to Capture Conversation Share of Voice

October 10, 2017 - Business Psychology, Share of voice

If you are trying to capture conversation share of voice, make your life easy, and target your content marketing for the psychological moment. This is the moment at which something will or would have the greatest psychological effect. At the end of the day, it…

Read More
open source

Why Your Competitors Probably Don’t Matter

August 24, 2017 - Business Psychology

Competitors are not necessarily the same thing as competition. Competitors are vendors that have a product with feature parity with your product. Competition is anything that could be chosen in lieu of your product. Companies spend a lot of time scrutinizing their competitors, which is…

Read More
efficient communication

The Inefficiency of Efficient Communication

August 1, 2017 - Business Psychology

One of the biggest myths I’ve had to confront as a professional is the holy grail of so-called “efficient” communication. What I’ve learned on a personal level is that efficient communication is not necessarily effective, and I’ve seen this play out to the detriment of…

Read More
Culture

Allowing Customers To Know What It’s Like To Work With You

July 25, 2017 - Business Psychology, Marketing

When we engage with each other, our perceptions and previous interactions are key. During your day, say you just left a conversation with someone in a sour mood. Your second encounter may not start off well. In our lives, we tend to hold those closest…

Read More
onboarding process

Magical On-boarding

July 18, 2017 - Business Psychology, influencer management

Our network of 65-plus influencers comes from all over the world, with different backgrounds. Because of this, it can be easy for group members to get lost in the mix. But keeping contributors engaged is an important part of getting great content. And it all…

Read More

How We Use UberConference to Build Better Content

June 29, 2017 - Business Psychology, influencer content marketing, influencer management

UberConference is a cloud-based conferencing system from Dialpad. We use UberConference to streamline how we manage our contributors, and ensure we have top-notch content with the help of two key features: call recording, and a toll-free international dial-in number. UberConference meets our content and streamlining…

Read More

Responding to a Social Media Crisis

February 9, 2015 - Business Psychology, Marketing, Startups

Recently there was some controversy surrounding one of my posts on DevOps.com. I responded here, got some support here, and at this point, the situation is basically resolved. But the experience got me thinking. What’s the best way to respond to a social media crisis?…

Read More